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COVID-19 repayment deferral check-in

To assist with managing your next steps during this challenging time, we’ve outlined three options for you to consider. To submit your selection, you’ll need the unique reference number we sent you via email or SMS. 
 

Important reminder

  • Your selection will apply to Business Auto loans and Equipment Finance loans and facilities with deferred repayment arrangements only.
  • Your selection will not apply to Novated Leases and Commercial Hire Purchase facilities.

1. End your repayment deferral early

If your circumstances have changed and you no longer require your repayments to be deferred, you can choose to resume repayments before the end of the six-month deferral period.

If you choose this option, your current deferral arrangements will continue until your request is processed. Interest that accrued during the deferral period will be added to your loan account balance at the end of the deferral period (capitalised), in accordance with the terms of your arrangement with us.

Fees which fall due during the deferral period will be waived and will recommence and be payable from the date we process your request.

Further information regarding this option is available in the FAQs below.

2. Continue with your current repayment deferral

If the timeframe of your current repayment deferral still works for you, your arrangement will remain unchanged and repayments will resume at the end of your six-month deferral period as planned. 

Fees which fall due during the deferral period will be waived and will recommence and be payable from the end of the deferral period.

If you choose this option, interest that accrued during the deferral period will be added to your loan account balance at the end of the deferral period (capitalised) in accordance with the terms of your arrangement with us.

Further information regarding this option is available in the FAQs below.

3. Contact us if you need additional support

If you think you might need additional support or might be unable to resume repayments at the end of the six-month repayment deferral period, there’s help available. Let us know and we can chat about your circumstances.

Frequently asked questions

We are working to process a high volume of requests. Your request will be processed by one of our team. We will endeavour to do this as soon as possible, noting that the volume of requests we are receiving may cause delays.
 

Your deferral period will be cancelled, and your repayments will commence, once your request is processed by us. We will contact the borrower to provide updated repayment details before the next repayment is due.

We’re here to help. If your circumstances change, please call us on 1300 300 309 to discuss your options.

If you would like to speak to us about your business loan repayment deferral, please let us know by completing the online form and we will contact you to discuss your circumstances. 

Please refer to the communications you received from us after your business loan deferral application was approved. 

We’ll remind you when your business repayment deferral period is about to end. When it does, you’ll need to start making repayments again.

 

Note:

  • If you’ve already contacted us to make changes to your repayment deferral, you don’t need to take further action. We’re currently working through your request and will be in touch as soon as we can.
  • If you don’t respond, we’ll continue with your current vehicle and equipment loan repayment deferral, with your repayments resuming at the end of the six-month deferral period, as planned.

 

Things you should know

* For Equipment and Auto Finance loans and facilities, fees which accrued during the deferral period will be waived and recommence and be payable from the end of the deferral period.

 

Capital Finance Australia Limited ABN 23 069 663 136 (“CFAL”) is a wholly owned subsidiary of Westpac Banking Corporation ABN 33 007 457 141 (“Westpac”).

Westpac does not guarantee or provide financial support to CFAL.