Additional payments can be made to your contract in addition to your agreed contractual payments. Additional payments will place your contract into an advance status when payments are up to date. Early termination fees will apply if you pay out your contract early.
If your loan is in arrears or might fall into arrears due to a dishonoured or late payment, it is important you advise us at the earliest opportunity by calling one of our payment specialists on 1300 300 309, option 3.
If you’re experiencing financial hardship and finding it difficult to make your repayments, the first thing you should do is let us know. We understand that life doesn’t always go according to plan, and sometimes things fall out of our control. The sooner you let us know, the sooner we can work with you to organise a solution.
Please call us on 1800 642 626 8:30pm – 6pm AEDT, Monday – Friday and one of our specialists will be in touch to discuss your situation and what can be done to address it.
Supporting documentation (certified by a Justice of the Peace) such as marriage certificate, change of name certificate or registration of a change of business name will need to be submitted when lodging a change of name request.
Yes. We will require a signed Letter of Authority form (PDF 13KB) submitted in advance and signed by the contract holder(s) and any applicable guarantor(s). A lodged authority will remain in place unless revoked in writing by the contract holders.
Please note – this form authorises a third party to act on the contract holder’s behalf for information purposes only – to discuss account, overdue payments and general information only.
That’s okay. There are a number of options available including agreeing an adjustment to incorporate the cost of the new equipment, or agreeing to a change to the term if you want to keep your repayments the same. You'll need to contact us to discuss your options.
Most equipment is covered by the manufacturer’s warranty (check with your supplier). Beyond that, you are responsible for repairs and maintenance and to keep the equipment in good working order and insured at all times.