Loss of a loved one

• A completed CFAL Notification of Death Form (PDF 827KB) 
• A document evidencing your loved one has passed away with any one of the following:
  • Certified copy of death certificate
  • Certified copy of medical report
  • Certified copy of police report
• If you have engaged a solicitor, a letter from your solicitor confirming your loved one’s full name, date of birth and date of passing, and one of the documents outlined above to evidence your loved one has passed away.

Upon receipt of the Notification of Death Form (PDF 827KB) and proof of passing, we’ll provide you with a letter confirming the actions we have taken to protect the accounts and what is required to provide you with information on your loved one’s accounts.

An estate includes all a person's property, assets, liabilities and debts. A deceased estate refers to all of the property, assets, liabilities and debts belonging to the person when they died. A Will provides instructions on how they would like their deceased estate to be distributed. It is important to stay informed about what you need to prepare when you are dealing with deceased estates.

Providing you with information 

To help you manage the estate we can provide more detailed information of your loved one’s accounts. It is important that we only provide information to the authorised representative of the estate such as the executor listed on the Will, the next of kin or a solicitor who has been engaged to represent the estate.

To verify the representative’s entitlement to represent the estate we will require the following documents:

• A completed CFAL Deceased Estate Representative Form (PDF 839KB) 
• A document that provides evidence of your entitlement such as:
  • A certified copy of a Will to verify an executor, or if a will does not exist
  • A certified copy of the death certificate to verify the next of kin
  • Certified copy of identification of the estate representatives.

Upon receipt of the Deceased Estate Representative Form (PDF 839KB) and required documents, we will provide a detailed listing of accounts to the authorised estate representative and outline what is required to settle those accounts. 

The death certificate can usually be obtained from the Registry of Birth, Deaths and Marriages in your state or territory. 

If there is no Will, the next of kin will need to act on behalf of the Estate or an Administrator will need to be appointed by the Supreme Court in the state or territory where the assets are held. 

No, all Power of Attorneys, Guardianships and authorised signatories cease once a person is deceased. Only the next of kin, or Executor/Administrator/Legal representative will be able to engage with us regarding the deceased’s accounts after their passing.