Privacy FAQs

We’re progressively updating our websites, online banking, apps, product and service terms and conditions, brochures, forms, and other documents in line with our improved privacy approach to simplify language, which means you may see some variations until we complete this work.

Our Privacy Statement explains how and why we collect, handle, and disclose your personal and credit-related information. In certain circumstances, we will need to provide you with a supplementary privacy notice which provides additional information specific to our collection of your personal information, for example to: 

• verify your identity using facial recognition technology or by matching the identity information you provide against official records
• respond to your application for financial hardship assistance, or 
• provide you with extra care e.g., if you are experiencing financial abuse 

We will provide you the supplementary privacy notice relevant to the collection of your personal information, so rest assured you’ll always know how your personal information is being collected, handled, and disclosed.

No, we’re not making any significant changes to how we collect, hold, use, or share your personal information. We’re working to improve our approach to make it easier for you to understand how and why we collect, hold, and use your information, and who we share it with and why.

The Privacy Statement and, if applicable, the supplementary privacy notice we provide you at the time we collect your personal information (e.g., when completing a home loan application) will apply, along with any applicable consents you provide that allow us to collect, use or disclose your personal information.

To find out more about these changes contact us.