DriveOnline Support | Capital Finance

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Self-directed learning

Learn how to use DriveOnline, and pick up tips and tricks to make the application process faster and easier.

Learning videos

Info sheets

Approval conditions and notifications (PDF 627KB) (1 minute read)

Broker and Broker Support accounts (PDF 74KB) (1 minute read)

Status updates: what do they mean? (PDF 214KB) (3 minute read)

Structured payments information and scenarios (PDF 1MB) (5 minute read)

Submitting your deal to Settlements - it’s different from CQ! (PDF 304KB) (2 minute read)

Working with partnerships (PDF 211KB) (2 minute read).

FAQs

How do I log in to DriveOnline?

Visit https://driveonline.westpac.com.au and enter your username (likely an email) and your allocated password.

How do I submit to settlements?

Submitting to settlements no longer requires an email to the settlements team, and there are a few steps to follow. Firstly, ensure your application has been approved by the credit team. Then in DriveOnline, upload the attachments in the Supporting Documents section, ensuring that you add them as settlement documents. The last steps are to click the validate docs button and then the submit to settlement button.

How do I start an application?

How do I provide updated information to Settlements?

How do I apply for a drawdown?

In the application, choose deal type 'Revolving Limit Drawdown'. This will not make a bureau call however will be sent to the credit queue for assessment against the pre-approved drawdown limit. You'll have the option to select a Master Facility Agreement when generating documents.

Can I do multiple assets on one deal?

Contact points

Need help with an application in Drive Online?
Need help with an application in Drive Online? Contact the DriveOnline helpdesk	driveonlinesupport@westpac.com.au

Got a credit query?
Call our credit team	1800 159 017 (option 1)

Need to talk to the settlement team?

State	Name	Phone	Email
NSW	Dyana Shui	02 8767 3118	Dyana.Shui@capital-finance.com.au
	Kamaal Nair	0409 074 711	Kamaal_Nair@capital-finance.com.au
QLD	Frank Mengotti	0435 438 350	Frank_mengotti@capital-finance.com.au
	Kathy Stanford	0407 373 185	kathy_stanford@capital-finance.com.au
VIC	Julie Barreau	0466 089 034	julie_barreau@capital-finance.com.au
	Kathy Stanford	0407 373 185	kathy_stanford@capital-finance.com.au
WA	Nancy Ng	0413 326 620	nancy_ng@capital-finance.com.au
	Kathy Stanford	0407 373 185	kathy_stanford@capital-finance.com.au

New to DriveOnline?

Your lender BDM can assist you with gaining access to DriveOnline

Need to raise a production incident?

Contact our HelpDesk via email driveonlinesupport@westpac.com.au

Need help navigating?

Once you’ve logged in, you can access the DriveOnline User Guide to help you navigate the platform. Select User Guide located at the top of the screen.

Welcome to DriveOnline Support