At Capital Finance a lot of effort goes into making sure things go right. We believe in listening to our customers as this is the only way to continually improve our products and services to meet your needs. If you have a suggestion, complaint or compliment we'd like you to share it with us.
If you have a suggestion on how Capital Finance could further improve its products or service:
There is nothing quite as motivating or rewarding as receiving a compliment. So if you've experienced outstanding service from Capital Finance, let us know:
If you have a problem your first point of contact is:
If your problem cannot be resolved straight away, we will take the following action:
Should you feel that your complaint has not been properly handled or you're not satisfied with the result, you may request an independent review of your dispute by writing to the:
If you feel we haven't fairly resolved your concern or that your complaint has not been satisfactorily dealt with you can contact the: